The Appreciation Call
I want to share with you something I call The Holiday Appreciation Call. This is about simply picking up the phone and calling all of the people you appreciate throughout the year, just to say hello,...
View ArticleCustomer Service and Amazement Opportunities Are Everywhere
Customer service opportunities are everywhere, if you just pay attention. Observation is the key. Look and listen and you will pick up on opportunities to create customer amazement. Here are three...
View ArticleCreative Problem Solving Can Lead to Amazing Customer Service
The story you’re about to read is a five-star, scale of one to ten – give them an eleven – amazing customer service story. First, some background. It’s obvious we’re in a tough economy, but somehow...
View ArticleWatching and Listening to Customers Can Help You Deliver Exceptional Customer...
My definition for delivering “amazing” customer service is to consistently be above average. At a minimum this is just a little above average. That’s what the best companies do. They are...
View ArticleClik here to view.
Anticipatory Customer Service: The Radar O’Reilly Standard
Some of you may be familiar with the 1970’s and 80’s hit TV show M*A*S*H, based on the novel and movie by the same name. The series premiered in 1972 and played for eleven seasons. While, most refer to...
View ArticleClik here to view.
5 Top Customer Service Articles For the Week of April 12, 2021
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would...
View ArticleClik here to view.
Would Customers Pay to Do Business with You?
Think about this … what if you were to charge a customer just to talk to you about what you would sell them? Or, if you own a retail store, a fee to enter the store. What would you have to do for your...
View ArticleThe Appreciation Call
I want to share with you something I call The Holiday Appreciation Call. This is about simply picking up the phone and calling all of the people you appreciate throughout the year, just to say hello,...
View ArticleCustomer Service and Amazement Opportunities Are Everywhere
Customer service opportunities are everywhere, if you just pay attention. Observation is the key. Look and listen and you will pick up on opportunities to create customer amazement. Here are three...
View ArticleCreative Problem Solving Can Lead to Amazing Customer Service
The story you’re about to read is a five-star, scale of one to ten – give them an eleven – amazing customer service story. First, some background. It’s obvious we’re in a tough economy, but somehow...
View ArticleWatching and Listening to Customers Can Help You Deliver Exceptional Customer...
My definition for delivering “amazing” customer service is to consistently be above average. At a minimum, this is just a little above average. That’s what the best companies do. They are consistently...
View ArticleClik here to view.
Anticipatory Customer Service: The Radar O’Reilly Standard
Some of you may be familiar with the 1970’s and 80’s hit TV show M*A*S*H, based on the novel and movie by the same name. The series premiered in 1972 and played for eleven seasons. While, most refer to...
View ArticleClik here to view.
Top 5 Customer Service Articles For the Week of April 12, 2021
Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would...
View ArticleClik here to view.
Would Customers Pay to Do Business with You?
Think about this … what if you were to charge a customer just to talk to you about what you would sell them? Or, if you own a retail store, a fee to enter the store. What would you have to do for your...
View Article
